Frequently Asked Questions

Everything you need to know about our luxury fur collection.

How do I know the fur is authentic?

At Firelady Fur, we guarantee 100% authenticity. Each garment undergoes a rigorous quality control process and comes with a certificate of origin to ensure premium standards.

What is your shipping policy?

We offer insured worldwide shipping. Orders are typically processed within 2-3 business days, and delivery times range from 5-10 business days depending on your location.

Can I return my purchase if it doesn't fit?

Yes, we offer a 14-day return policy for unworn items with original tags attached. Please contact our support team to initiate a return or exchange.

How should I store my fur garment?

We recommend storing your fur in a cool, dry place away from direct sunlight. Use a broad-shouldered hanger and a breathable cloth bag; never use plastic covers.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and secure installment payment options through Affirm and Klarna.

Do you offer custom sizing?

Select items in our collection can be tailored to your specific measurements. Please reach out to our concierge service for more information on bespoke orders.